Privacy Policy

Picklepit HK ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

We collect information that you provide directly to us, including:

• Personal Information: Name, email address, phone number, WhatsApp number

• Payment Information: Credit card details (processed securely by Stripe - we do not store card numbers)

• Booking Information: Dates, times, and court preferences

• Communications: Messages you send to us via email or WhatsApp

We also automatically collect:

• Device information (browser type, operating system)

• IP address

• Usage data (pages visited, time spent on site)

We use the information we collect to:

• Process and manage your court bookings

• Process payments through Stripe

• Send booking confirmations and reminders

• Communicate with you about your bookings

• Send promotional materials (only with your consent)

• Improve our services and website

• Comply with legal obligations

We share your information with the following third-party services:

• Stripe: For secure payment processing. Stripe's privacy policy applies to payment data.

• Airtable: For booking and customer data management

• Make (Integromat): For automation and email notifications

• WhatsApp Business: For customer communication

These services have their own privacy policies governing their use of your data.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

We retain your personal information for as long as necessary to:

• Provide our services to you

• Comply with legal obligations

• Resolve disputes

• Enforce our agreements

Booking records are typically retained for 2 years for accounting and legal purposes.

Under the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data (subject to legal requirements)

• Withdraw consent for marketing communications

• Lodge a complaint with the Privacy Commissioner for Personal Data

To exercise these rights, please contact us using the details below.

Our website may use cookies and similar technologies to enhance your experience. You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

Our services are not directed to children under 18. We do not knowingly collect personal information from children without parental consent. If you believe we have collected information from a child, please contact us immediately.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

If you have any questions about this Privacy Policy or our data practices, please contact us at:

WhatsApp: +852 9580 7026